Terms & Conditions
Effective Date: August 2026
Welcome to Socially Awkward. By engaging Socially Awkward for our services, you agree to the following Terms & Conditions. These terms apply to all enquiries, bookings, projects, retainers and services provided by Socially Awkward.
Please read them carefully before confirming your booking or commencing a project.
1. About Us
Socially Awkward provides digital marketing and creative services for businesses, including social media management, content creation, website design, branding and paid advertising.
These Terms & Conditions apply to all services provided by Socially Awkward unless otherwise agreed in writing.
2. Bookings & Confirmation
A booking or project is confirmed once:
The relevant proposal or quote has been accepted
The required contract or service agreement has been signed
Any required information or access has been provided
Once a booking has been confirmed, the agreed services and timelines will be scheduled accordingly.
Socially Awkward may decline or postpone a booking where the required information, access, assets or payment has not been provided.
3. Payments
Invoices are issued in accordance with the agreed service or project.
Unless otherwise agreed in writing:
Monthly retainer payments are due upfront at the beginning of each month
Invoices must be paid within 7 days
One-off project payments are due according to the invoice or agreed payment schedule
Work may not commence, or may be paused, where invoices remain unpaid
Socially Awkward reserves the right to pause content creation, posting, advertising, website work or other services until outstanding payments have been received.
4. Retainer Services
Social media management and ongoing services are offered on a minimum 3-month retainer unless otherwise agreed in writing.
The initial retainer covers the agreed services and deliverables outlined in the client's proposal or agreement.
If a client wishes to terminate their agreement before the end of the initial 3-month retainer period, 50% of the remaining contracted retainer payments will be payable to Socially Awkward to terminate the agreement early.
At the end of the initial retainer period, the client may choose whether they wish to continue working with Socially Awkward.
A new retainer agreement will be provided for any ongoing period. Clients are not required to continue beyond the original retainer period if they do not wish to do so.
5. Cancellations & Rescheduling
Content Shoots
A minimum of 5 working days' notice is required to cancel or reschedule a scheduled content shoot.
Where a shoot is rescheduled, the new date is subject to Socially Awkward's availability.
If a content shoot is moved more than 3 days from the originally scheduled date, this may affect the agreed content timeline. Content plans, editing schedules and posting dates may need to be adjusted to allow sufficient time for content to be captured, edited, approved and scheduled.
Socially Awkward is not responsible for delays to the content schedule caused by late cancellations, rescheduling or circumstances outside our control.
Project Cancellations
Payments for work that has already commenced are generally non-refundable.
Where a client cancels an ongoing contracted service before the agreed end date, the early termination terms outlined in Section 4 will apply where relevant.
6. Client Responsibilities
Successful content creation and social media management requires timely communication and cooperation from both sides.
Clients are responsible for providing Socially Awkward with:
Accurate and up-to-date business information
Relevant photos, videos, products and other assets where required
Existing brand assets, including logos, fonts, colours and brand guidelines
Required social media and platform access
Website access and login details where required
Feedback and approvals within the agreed timeframe
Access to business premises, worksites, products or other locations required for content shoots
Availability of relevant staff, products, vehicles, equipment or other items required for agreed content
Clients will be provided with access to a client portal where relevant information, content plans, briefs, approvals and other project materials may be shared.
Due to the nature of social media management, projects often operate on a set timeline to allow sufficient time for planning, content creation, editing, approval and scheduling.
Delays in providing information, feedback, access or approvals may result in changes to the agreed content schedule.
7. Content Plans, Approvals & Revisions
Where content plans or content batches require client approval, clients are responsible for reviewing and providing feedback within the agreed timeframe.
Each content batch generally includes 1–2 reasonable rounds of revisions where applicable.
Additional revisions, significant changes to previously approved content, or changes resulting from new information supplied after approval may incur additional charges.
Where feedback or approvals are not provided within the required timeframe, Socially Awkward may need to move, adjust or postpone the relevant content or posting dates.
Socially Awkward is not responsible for missed or delayed posting dates caused by late client feedback, approvals, assets or information.
8. Content Creation & Content Shoots
Content shoots may take place at the client's premises, workplace, worksite, event location or another agreed location.
Clients are responsible for ensuring that the required location, products, vehicles, equipment, staff and other relevant items are available and accessible at the agreed time.
Socially Awkward will make reasonable efforts to capture content in line with the agreed content plan. However, the final content produced may vary depending on the environment, available light, weather, staff availability, products, location and other circumstances on the day.
9. Social Media Account Access
Where Socially Awkward is contracted to manage, optimise or schedule content on a client's social media accounts, the client must provide the necessary account access.
Socially Awkward will use this access only for the purposes of providing the agreed services.
Clients remain responsible for the ownership and overall security of their social media accounts.
Socially Awkward is not responsible for account restrictions, suspensions, hacking, platform outages or other issues caused by the social media platform or circumstances outside our control.
10. Content Ownership & Usage Rights
Unless otherwise agreed in writing, Socially Awkward retains copyright and ownership of original content created as part of our services.
Once the relevant invoice has been paid, the client is granted permission to use the completed content for their own business marketing purposes, including on their website, social media channels and other agreed marketing platforms.
Clients may not sell, licence, redistribute or commercially repurpose the content for another business or third party without written permission from Socially Awkward.
RAW files, working files, editable design files or unused content are not automatically included unless specifically agreed in writing.
11. Socially Awkward Portfolio & Marketing Use
By engaging Socially Awkward, clients agree that Socially Awkward may use completed work and content created for the client for its own marketing purposes.
This may include:
Socially Awkward's website
Social media accounts
Portfolio and case studies
Advertising and promotional materials
Presentations and proposals
Other marketing channels
This may include photographs, videos, website designs, branding work, campaign results and other completed work created by Socially Awkward.
12. Website Design Services
Website packages include the services and number of pages outlined in the client's individual proposal or quote.
Clients are responsible for providing required website content, including:
Business information and copy
Logos and brand assets
Images and photography
Contact information
Relevant links and social media details
Any other information required to complete the website
Where Socially Awkward is creating branding or other assets for the client, this must be included as part of the agreed scope of work.
Reasonable revisions are included as outlined in the agreed proposal. Additional revisions or significant changes outside the agreed scope may incur additional charges.
Domain & Hosting
Domain registration, hosting, premium website features, third-party subscriptions and other ongoing website costs are not included unless specifically stated in the agreed quote.
These costs remain the responsibility of the client.
Website Maintenance
Ongoing website maintenance is not included unless specifically agreed as an additional service.
Once a website has been completed and handed over, the client is responsible for managing the website.
Any future updates, edits or changes requested from Socially Awkward may incur an additional fee.
13. Starter Brand Kits
Starter Brand Kits include the agreed branding deliverables outlined in the client's quote.
Clients are responsible for providing any relevant existing brand information or preferences before work begins.
Final branding files will be supplied in the formats agreed as part of the project.
Additional concepts, revisions or design work outside the agreed scope may incur additional charges.
14. Paid Advertising
Where Socially Awkward manages paid advertising, the agreed management fee covers the services outlined in the client's proposal.
Advertising spend is separate from Socially Awkward's management fees and is paid by the client.
Socially Awkward may provide recommendations regarding advertising budgets and strategy, but advertising performance can be affected by factors outside our control.
We do not guarantee specific results, including sales, leads, revenue, ROAS, reach, impressions, clicks, followers or conversions.
15. Results & Performance
Socially Awkward will use reasonable professional efforts to develop and deliver marketing strategies and content designed to support the client's goals.
However, we cannot guarantee specific marketing results.
Results may be affected by factors outside our control, including:
Social media platform algorithms
Changes to advertising platforms
Market conditions
Competition
Client pricing and offers
Website performance
Customer behaviour
Advertising budgets
Platform restrictions or changes
Business reputation and existing audience
Previous results or examples shown by Socially Awkward do not guarantee future performance.
16. Third-Party Platforms
Socially Awkward may use third-party platforms and services to provide our services, including social media platforms, website platforms, advertising platforms, scheduling tools, analytics platforms and other software.
We are not responsible for outages, changes, restrictions, suspensions, algorithm changes, data loss or other issues caused by third-party platforms.
17. Client-Provided Information & Materials
Clients are responsible for ensuring that any information, images, logos, videos, copy or other materials provided to Socially Awkward are accurate and that they have the necessary rights and permissions to use them.
Socially Awkward is not responsible for copyright, trademark or other legal issues arising from materials supplied by the client.
18. Confidentiality
Socially Awkward will treat confidential business information provided by clients as confidential and will not knowingly disclose it to third parties except where required to provide the agreed services or where required by law.
This does not apply to information that is already publicly available or information that the client has authorised Socially Awkward to use for marketing or portfolio purposes.
19. Liability
Socially Awkward will take reasonable care when providing its services but cannot guarantee that content, websites, social media accounts, advertising campaigns or other digital services will be completely free from errors, interruptions or technical issues.
To the maximum extent permitted by law, Socially Awkward is not liable for indirect, incidental or consequential loss arising from the use of our services or circumstances outside our reasonable control.
Nothing in these Terms & Conditions excludes or limits any rights or guarantees that cannot legally be excluded under New Zealand law, including applicable rights under the Consumer Guarantees Act 1993 and Fair Trading Act 1986, where applicable.
20. Website Content & Intellectual Property
All content on the Socially Awkward website, including text, photographs, graphics, branding, logos, designs and other materials, remains the property of Socially Awkward or its respective content owners.
This content may not be copied, reproduced, modified, distributed or used commercially without written permission.
21. Third-Party Links
Our website and communications may contain links to third-party websites or services.
Socially Awkward is not responsible for the content, security, availability, privacy practices or policies of third-party websites.
22. Changes to Services
Socially Awkward reserves the right to make reasonable changes to its services, packages, processes and pricing from time to time.
Any significant changes affecting an existing client agreement will be communicated to the client where applicable.
23. Changes to These Terms
Socially Awkward may update these Terms & Conditions from time to time.
The most current version will be available on the Socially Awkward website.
Where a client has an existing agreement, any changes will apply to future bookings or agreements unless otherwise agreed in writing.
24. Contact
If you have any questions about these Terms & Conditions, please contact Socially Awkward through the contact form on our website or via the contact details provided on our Contact page.
Kindest,
Socially Awkward